CANCELLATION POLICY

Booking & Payment: • No deposit is required to book your appointment. • A card on file is required to reserve your spot. Your card will only be charged if you cancel with less than 24 hours’ notice or no-show. • Accepted payments: Tap to Pay, card, or exact cash. • No refunds on services. Cancellations & No Shows: • Please cancel or reschedule at least 24 hours before your appointment to avoid fees. • Same-day cancellations will result in a 20% charge of your booked service. • No-call / no-show appointments will be charged 100% of the service. Late Policy: • There is a 7-minute grace period. If you arrive past 7 minutes, your appointment will be canceled and charged 50% of the service total. • Please notify me ASAP if you’re running late so I can try to accommodate you. Guest Policy: • No extra guests allowed during appointments unless receiving a service. Suite Rules (Mandatory Shoe Policy): To maintain cleanliness and the spa aesthetic, all clients must follow the suite’s no-shoe policy: • Upon arrival, please remove your shoes in the waiting area. • Clean slippers will be provided for you to wear during your service. • Used slippers should be placed in the designated basket after your appointment. Thank you for respecting our space and helping us create a clean, relaxing environment for all clients! ⸻ By booking with Crystal’s Touch, you agree to all policies listed above. I appreciate your understanding and look forward to giving you the best experience possible! 🤍